The company did everything to make sure that our trike would arrive in mint condition. They kept us informed about the status of our order, however it is very difficult to meet deadlines due to our abnormal time in history. We understand that factories are shorthanded and workers are out so being patient paid off. Our daughter checked other sellers’ prices and they were many hundred dollars more with the same delivery speed. We definitely recommend this company to anyone with a desire to purchase a quality product.